HP CARE PACK
Optimize maintenance of your HP products


Service Made Simple.
HP Care Pack services provide expert advice and personalized, reliable IT support that suits you-at a price you can afford. Select from an easy-to-buy, easy-to-use portfolio of packaged services that span the technology lifecycle and complement your staff and skills with HP Certified expertise. Our experience and insights help you focus your technology resources to strengthen your business results. For a lower cost of technology ownership and full peace of mind, let us care for your infrastructure - so that you can get back to caring for your business.

Choose the service that's right for your business needs.
There are HP Care Pack services to help you drive better business outcomes throughout the complete lifecycle of your technology infrastructure.
Choose from:
  • Installation and deployment services - Make sure your new HP hardware or software is installed smoothly, efficiently, and with minimal disruption to your technical and business operations - and learn how to get the most from your high-performance technology.
  • Support and maintenance - Choose from a range of packaged services for both reactive and proactive support, dedicated to boosting performance and increasing return on your initial investment.
  • Optimization and assessment - Parts of your infrastructure-specifically your servers - are critical to your business, mandating near 24x7 uptime, bulletproof security, and extreme performance and reliability. HP Data Center services can help you address those needs by transforming the way your business information is delivered.
  • Education and learning - Furnish your IT staff with the appropriate knowledge, skills, and training to not only keep operations running, but at the same time to be responsive to rapidly changing business needs.

Helping you achieve better business outcomes.
Our goal? To help you transform technology into a growth accelerator. Our method? Make service simple, so you can make your infrastructure less complex. HP Certified Service Professionals have the expertise to identify ways to reduce your costs, control risks, and improve your competitive advantage - from printers and mobile devices to data-center computing and storage, whenever or wherever you need it. Through these highly trained individuals and our extensive partner network, we deliver global services with a local presence, designed so you feel we are on your technology team. Simply put, we provide the personal touch that drives results.



HP Care Pack Services

Six-hour Call-to-Repair

Keep availability high with responsive committed-repair-time service.
This cost-effective HP Care Pack Service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. (Please note repair-time restrictions below.)

When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair activities.

Choose 6-Hour Call-to-Repair support when you need to:
  • Be confident of efficient hardware repair within a specified timeframe
  • Boost productivity via increased hardware system uptime
  • Enjoy consistent hardware support levels across your MPE, HP-UX, Windows NT, NetWare, or mixed environment (limited to Windows NT in the U.S)
  • Obtain easy-to-buy, easy-to-use extended warranty services
  • Enhance IT resource planning and IT staff efficiency

6-hour repair-time commitment: HP commits to correcting hardware malfunctions in less than 6 hours from your initial call to the HP Response Center; available up to 50 miles (80km) from a primary HP support office; (8-hour commitment for systems located within 51-100 miles (81-160km) of a primary HP support office).

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Four-hour Response, 24x7 Support

Increase equipment availability and productivity with round-the-clock onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, and network equipment.

Choose 4-Hour 24x7 Same Day Hardware Support when you need to:
  • Extend your hardware warranty coverage with prompt, anytime service for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites

Service is available around-the-clock every day, including all holidays. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.

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Four-hour Response, 13x5 Extended Support & 8x5 Standard Support

Prompt service coverage during standard or extended business hours
Increase equipment availability and productivity with rapid-response onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack Service covers desktops, workstations, servers, storage systems, network equipment, and printing.

Choose 4-Hour Same Business Day Hardware Support when you need to:
  • Extend your hardware warranty coverage with prompt service for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites

Coverage window options
  • Standard business hours, standard business days:
    Service is available 8:00 am-5:00 pm, Monday through Friday,
    excluding holidays
  • Extended business hours, standard business days:
    Service is available 8:00 am-9:00 pm, Monday through Friday,
    excluding holidays

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Next Business Day, 8x5 Standard Support

Expert next-day service - with your choice of coverage windows
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.

Choose Next Business Day Hardware Support when you need to:
  • Extend your hardware warranty coverage for key systems and devices
  • Obtain easy-to-buy, easy-to-use onsite services
  • Improve hardware performance and uptime
  • Increase the return on your HP and multivendor hardware investments
  • Enjoy consistent service coverage across geographically dispersed sites

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